Company : Wipro Technologies
Website : www.careers.wipro.com
Education : Any Graduate
Experience : 0 – 1 Years
Location : Bangalore
Functional Area:Network
Administration, Security
Role:Network Administrator
Job Description :
Roles and Responsibilities:
TIS Service Desk, TIS Service
Desk Skill & Job Requirements:
– - >TIS Service Desk( L1) – Knows to use
Ticketing and Monitoring tool, concept of queues, creation ofticket,
modification/ updating tickets, assigning tickets to various resolvergroups,
eliciting CSATs, Monitoring of alert logs, scheduled jobs, backup jobs. Should
be able to do carry out premilimary analysis of alerts/ incidents andservice
requests with assistance from seniors. Should demostrate an effectiveusage of
knowledge base in improving FCR and the response time. Should be aware on the
Service desk metrics ( SLAs) , tracking and reportingof the same. Should have
exposure in handling interactions with customer directand score better CSATs. –
- >TIS Service Desk( L1) – Knows to use Ticketing and Monitoring tool,
concept of queues, creation ofticket, modification/ updating tickets, assigning
tickets to various resolvergroups, eliciting CSATs, Monitoring of alert logs,
scheduled jobs, backup jobs. Should be able to do carry out premilimary
analysis of alerts/ incidents andservice requests with assistance from seniors.
Should demostrate an effectiveusage of knowledge base in improving FCR and the
response time. Should be aware on the Service desk metrics ( SLAs) , tracking
and reportingof the same. Should have exposure in handling interactions with customer
directand score better CSATs.
Desired Profile :
Entry level position. Works on
allocated incidents/ problems on maintenance of hardware / software – servers,
laptops, PCs etc. with high degree of supervision. Provides support for simple
trouble shooting requirements. May be required to work as on- call support of
in shifts to provide 24×7 type of support.
How To Apply:
APPLY HERE With Job Id: T188737
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