Education: Engineering Degree
Experience: Freshers
Location: Bangalore
Job Role: Site Ops Engineer
Job Responsibilities:
The primary responsibilities will be monitoring and remediating both systems and network performance through the use of various network management tools and ticketing systems. The NOC Engineer will also be responsible for interfacing with internal/external customers on operational issues by dispatching on-call engineers, facilitating communication and driving resolution to events via standard operating procedures. Additional responsibilities will require running reports, tracking escalations and other key performance indicators and to provide application administration in a 'run time' environment based on root cause and analysis of logs, alerts and various other diagnostic tools. Teamwork will play a major role in working effectively with peers to create a positive environment within the team. The ideal candidate will have excellent written and verbal communication skills along with the ability to multitask in order to facilitate the resolution of multiple incidents at any given time with the vision to automate in order to better scale and streamline process.
Minimum Job Qualifications:
- An Engineering Degree or equivalent
- Knowledge of the UNIX operating environment with the ability to navigate, manipulate and understand the file structure.
- Knowledge of basic Unix / Linux diagnostic tools and commands
- Understanding TCP/IP network environment
- Requires successful completion of level 2 security clearance
- Willing to work in Bangalore, India OC.
Preferable Job
Qualifications
- Prior experience working in a Technical Call Center, NOC or equivalent environment.
- Certification such as CCNA, RHCT or equivalent are a plus
- Knowledge of DNS, NFS, TCP/IP and other internet protocols
- Knowledge of languages such as shell and Perl
- Ability to effectively communicate in English via phone and in writing
- Experience working with network management systems and other industry standard NOC tools (i.e. Netcool, Nagios, HPOV, Patrol…)
- Strong organizational skills with ability to multitask in order to handle multiple tasks in a real-time environment
- Effective touch typing for processing critical real time events
- Ability to quickly learn and apply new technologies within a dynamic environment
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