Company Name: IBM India Pvt. Limited
Website : www.ibm.com
Website : www.ibm.com
Education: Any Graduate / P.G
Experience: 1 – 4 Years
Location: Bangalore
Job Role: Quality Analyst
Job Summary:
- Enable the operations teams achieve & exceed client metrics
- Perform Call monitoring, Ticket checks & Call Calibrations – Achieve targets
- Effective Coaching & feedback to entire span of agents/ service representatives
- Monitor team performance, generate reports, trends & dashboards
- Ability to analyze data & perform a thorough Root Cause Analysis
- Take new actions within & across teams, to improve productivity and share best practices
- Ability to collaborate across multiple teams for process improvements and standardization
Date : 13-04-2013
Time : 10:00 a.m – 12:00 p.m
Company Profile:
IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet. IBM has been present in India since 1992.
Venue:
IBM India Pvt. Ltd,
SA 1,
IBM India Pvt. Ltd,
SA 1,
Banerghatta Road,
Opp to Jal Bhavan,
Bangalore
Contact Person: – Deepak Kumar. A
Contact Person: – Deepak Kumar. A
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