Walk-in @ HCL For B.E/B.Tech Freshers On 21-25 January,2013

Company Name:       HCL Infosystems Ltd.

Website:          www.hclinfosystems.com

Qualification:        Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization

Experience:     0 to 1 Year

Location:         Noida

Job Role: Customer Support Executive, Opening(s): 50

Job Description:

Profile:

• Responsible for handling the issues from the customer.
• Take inbound based voice calls.
• Resolve the issues and provide trouble ticket to the customer.
• Make entries in the CRM regarding the issue and the resolution offered.
• Update the CRM on a daily basis.
• Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.

Skills:

• Excellent Communication Skills with an ability to convince.
• Effectively introduce products & services
• Understand customer tones & be deft in handling customer queries
• Problem solving Skills

Responsibilities:

• Responsible for handling the issues from the customer.
• Take inbound based voice calls.
• Resolve the issues and provide trouble ticket to the customer.
• Make entries in the CRM regarding the issue and the resolution offered.
• Update the CRM on a daily basis.
• Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.

Details:

Date:  21-25 January 2013.

Timing: 11.00 AM to 4.00 PM

Venue :

 
HCL Infosystems Limited
D-233, 

Sector 63,

 Noida