Company: IBM
Experience: 1 – 4 Years
Basic Requirements (Educations, and other
skills):
- * Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- * Browser Support – Internet Explorer
- * Strong computer skills required for initial call handling
- * Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- * Excellent oral and written communication skills.
- * Excellent customer service orientation
- * Neutral accent
Job Description:
- * Remote Infrastructure support delivery
- * Perform problem cause analysis
- * Resolve routine customer problem
- * Ability to Identify Opportunity & Implement Process Improvements
- * Has technical experience and skills in the areas of problem determination, creativity and analysis.
- * Ability to meet a set of defined account agent productivity measurements.
Date: 24th
November 2012
Venue:
IBM India Limited
SA1 Building,
#12 subramanya Arcade,
Opp to Jal Bhavan,
Bannergatta Road.
Bangalore – 560 029
