Education : Any Graduate
Experience : 0 - 2 Years
Job Location : Pune
Job Role : Tech-support-international Voice Process
Job Description:
Experience : 0 - 2 Years
Job Location : Pune
Job Role : Tech-support-international Voice Process
Job Description:
- Excellent communication skills in English - both spoken and written & good presentation skills
- Good knowledge of Telecom Infrastructure Technologies LAN / WAN / Routers / Switches / Hubs / Networks etc.
- Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
- Able to fix WAN troubles either by remote diagnostics or by involving relevant technical/non-technical teams
- Should be comfortable in taking inbound calls / making outbound calls. Calls may be required to interact with End customers/Technicians/Other teams
- Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
- Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
- Ability to work effectively in a team environment and collaboratively with other departments
- Ability to review and analyze customer needs and provide appropriate client options/solutions
- Ability to manage a demanding workload
Skill Set:
- Excellent communication skills, both oral and written
- Ability to work a flexible schedule
- Basic telecom Knowledge
- Basic Excel Skills
Walk In Details:
Date: 6th - 10th January 2014
Time: 11 AM - 1 PM
Venue:
Tech Mahindra,
West Wing, Training Block,
Basement Area (-1 Floor), RMG Room
Phase 3, Hinjewadi
Pune.
Contact Person : Shalki Rana
Note: Candidates are required to carry their CV along with a Photo Id Proof
Date: 6th - 10th January 2014
Time: 11 AM - 1 PM
Venue:
Tech Mahindra,
West Wing, Training Block,
Basement Area (-1 Floor), RMG Room
Phase 3, Hinjewadi
Pune.
Contact Person : Shalki Rana
Note: Candidates are required to carry their CV along with a Photo Id Proof
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