Company Name  : Tech Mahindra

Website : www.techmahindra.com

Education      : Any Graduate

Experience        : 0 - 2 Years


Job Location      : Pune


Job Role           : Tech-support-international Voice Process


Job Description:

  • Excellent communication skills in English - both spoken and written & good presentation skills
  • Good knowledge of Telecom Infrastructure Technologies LAN / WAN / Routers / Switches / Hubs / Networks etc.
  • Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
  • Able to fix WAN troubles either by remote diagnostics or by involving relevant technical/non-technical teams
  • Should be comfortable in taking inbound calls / making outbound calls. Calls may be required to interact with End customers/Technicians/Other teams
  • Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
  • Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
  • Ability to work effectively in a team environment and collaboratively with other departments
  • Ability to review and analyze customer needs and provide appropriate client options/solutions
  • Ability to manage a demanding workload
Skill Set:
  • Excellent communication skills, both oral and written
  • Ability to work a flexible schedule
  • Basic telecom Knowledge
  • Basic Excel Skills
Walk In Details:

Date: 6th - 10th  January 2014


Time: 11 AM - 1 PM


Venue:


Tech Mahindra,

West Wing, Training Block,

Basement Area (-1 Floor), RMG Room

Phase 3, Hinjewadi

Pune.


Contact Person : Shalki Rana


Note: Candidates are required to carry their CV along with a Photo Id Proof

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