Company Name : GE Capital
Website : www.gecapital.com
Education : Any Graduate
Experience : 0 - 1 Years
Job Location : Hyderabad
Job Role : Non-voice Process
Key Responsibility:
- Receive and
respond to inquiries from both internal and external customers
- Research to
determine appropriate resolution steps as per SOP/ policies/parameters
using GE systems
- Maintain
customer records in accordance with policies and procedures.
- Maintains an
effective follow-up process to ensure the completion of commitments to
customers
- Provide Customer
with product and service information
- Follow-up on
customer inquiries and resolve
- Recognize,
document and alert the supervisor of trends in customer calls.
- Recommend
process improvements.
Qualifications/Requirements:
- Excellent
communication skills is a mandate
- Should be
10+2/Graduates
- 0 to 12 months
of customer service experience in any industry
- B.Tech and MCA
graduates are not eligible
- Desired
candidates: Freshers, Immediate Joinees.
Desired Characteristics:
- Prior experience
in back office operations
- Should be
Customer Service Centric
- Excellent
English comprehension Skills
- Working
knowledge of Computers
- Professional
etiquettes and ability to work with a Team
- Should be
willing to in shifts (Standard shift 08:00 am to 10:00 pm IST)
- Should be open
to Change
- Minimum of 18
years of age
Hiring Process:
- Reading
Comprehension Assessment Test
- Typing Test
- Personal
Interview
- Voice &
Accent Round
- HR Round
- Opts Round
Walk In Details:
Date: 7th to 8th October 2013
Time: 2 PM - 7 PM
Venue:
GE Global Servicing,
I Labs, Hyderabad Technology Centre,
Plot no 18, Software Unit Layout,
Opp: Inorbit mall, Hitech City,
Madhapur, Hyderabad- 500081.
Contact Person: Dora/ Rozina
0 comments:
Post a Comment
Please Read The Rules Before Commenting:-
1) Your feedback is always appreciated. We will try to reply to your queries as soon as time allows.
2)Make sure to click the "Subscribe by email" link below the comment to be notified of follow up comments and replies.