Company Name:
Accenture
Website: www.accenture.com
Education: Bachelor Degree / Diploma
Experience: 0 - 1 Years
Job Location: Bangalore
Job Role: Helpdesk Support
Job Description:
Website: www.accenture.com
Education: Bachelor Degree / Diploma
Experience: 0 - 1 Years
Job Location: Bangalore
Job Role: Helpdesk Support
Job Description:
Minimum Skill Requirement
:
- Bachelor degree or 3 year diploma
- Excellent communication skills, with neutral accent
- Excellent written communication skills with email etiquettes
- Fundamental Technical know-how on system trouble shooting
Must Have:
- Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
- Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
- Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Desired Profile:
- Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
- Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer
- Domestic tech support can be considered post evaluating on Voice and accent of candidate
- BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate
How To Apply:
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