Walk-in @ HCL For Freshers : B.Tech/BCA / B.Sc.: 2013 Pass Out Only : On 29th August 2013

Company Name: HCL Technologies Limited

Website : www.hcltech.com


Education : B.Tech – (CS/IT/EEE/ECE/E&I); BCA / B.Sc. – (CS / IT / Mathematics / Statistics)

Experience : 0 – 1 Years

Location : Chennai

Role: Fresher

Job Description :

Educational Requirement:

• B.Tech – (CS/IT/EEE/ECE/E&I)
• BCA / B.Sc. – (CS / IT / Mathematics / Statistics)
• 60% throughout in academics, No current backlogs
• 2013 pass out only

Responsibilities :

• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users
• Identify, evaluate and prioritize customer problems and escalations
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Soft Skills :

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE
• Should have good customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL’s value and its methodology

Technical Skills / Experience/Certification requirements:

• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
• Ability to learn new information quickly and the willingness to do so at all times Ability to work flexible hours from time to time to cover for other staff
• Should have understanding of IT Environment and ready to learn new processes and technologies
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
• Knowledge of basic Networking and other technologies
• Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
• Good to have basic understanding of Client Server Architecture, OS
• CCNA/MCP/MSCA Preferred

Hiring Process :

• Grammar Test
• Group Discussion
• Technical Round
• HR Round

Terms & Conditions :

• Willing to sign Service agreement of 1 Year (As applicable)
• Willing to relocate, if required
• Willing to work in 24*7 environment
• CTC of 1.80 L/PA

Walk In Details :

Date: 29th Aug 2013, Thursday, 

Time: 9am – 12 noon (after 12 Noon no registration will be entertained)

Venue:
 

Saveetha Engineering College
Saveetha Nagar,
Thandalam,
Chennai, Tamil Nadu, 602 105
 

Landmark: near Queensland Amusement Park