Walk-in Drive @ Genpact For Freshers and Experienced : On 4th July to 10th July 2013

Company Name:     Genpact

Website:        www.Genpact.com

Education:          B.Com/ BA/ B.Sc/ BBM/ BBA/ BHM

Experience:        0 - 2 Years

Location:          Delhi/NCR

Job Role:           Domestic Voice Process

Job Description:

Job responsibilities:

• Take inbound calls
• Comprehend customers queries / Complains / Comments
• Display empathy/ understanding of the issue/ concern towards customer
• Provide quick an effective resolution to the customer's queries
• Handling multiple tasks simultaneously
• Has a pleasant attitude
• Wants to delight customers, above and beyond call of duty
• Has a knowledge of customer needs
• Is able to communicate clearly, both written and in speech
• Talks in a way the customer can understand
• Is able to handle complaints, even irate customers
• Works accurately and with eye for details
• Is able to use automated information systems to analyze the customers situation

Desired Candidate Profile:

• Graduation in any STREAM (or 3rd year result awaited can also come)
• 0 -2 years of experience
• Freshers shall also be considered
• Excellent English reading & writing skills
• Fluent in English
• Excellent Analytical skills.
• NOTE-(B.tech, MBA, GNIIT, MCA, BCA, CA, CS, ICWA) need not apply.

Walk In Details:

Date: 4th to 10th July 2013

Time: 11 AM - 2 PM

Note: Please carry all your Educational Documents, Id Proof, Passport Size Photograph, and Experience Letters of all Organization and a copy of your Resume.

Venue:

Genpact,
Plot 22, Sector 18,
Udyog Vihar,
Gurgaon.

Contact : Stuti